General Connectivity and Startup Troubleshooting for Agent , Elasticsearch and the MC

General Connectivity and Startup Troubleshooting

Network troubleshooting between the Waratek Secure agent and the management console, as well as elasticsearch can be a complex task, as there are many factors that can impact the connection. To troubleshoot this issue, you should first check the network settings on the Waratek Secure agent and the management console server, as well as elasticsearch to ensure that they are correct. This includes verifying that the IP address, FQDN's , and your port ranges are all correct. If you are unsure about any of these settings, you may need to consult your network administrator for assistance.

Firewall settings can often block incoming connections, so you will need to ensure that the appropriate ports are open on both devices. You may also need to configure your firewall to allow traffic through specific ports or protocols.

If you have difficulties connecting to Portal SaaS due to your application not having the correct root certs in its trustStore or it being inaccessible by the Agent (you may be using a custom trustStore on the application command line without the trustStore password), you can obtain and use a ready-made Waratek trustStore here.

Note: March31, 2026

The previous contents of this page have now been placed in our documentation, as well as including additional useful information.

Docs Link: Connectivity for Agent, Portal, and Elasticsearch