Published 2023-May-03Dear valued customer
We hope this message finds you well. We are writing to inform you that we will be migrating to a new helpdesk system in the coming weeks. This transition will allow us to better serve you and provide a more efficient and effective support experience.
Our new helpdesk system is designed to improve the overall quality of our customer service and streamline the support process. It will provide our team with better tools to manage your requests and ensure that your issues are resolved in a timely and satisfactory manner.
As we migrate to the new system, there may be some temporary changes to our support process, but we will do everything we can to minimize any disruptions to our service. We will keep you informed of any updates and changes during this process.
We appreciate your patience and understanding during this transition. If you have any questions or concerns, please do not hesitate to contact us. Our team is always here to assist you and we look forward to continuing to provide you with exceptional service.
Thank you for your continued support.
Waratek Ltd, Customer Success Team